CV

The largest community for PLAYERUNKNOWN'S BATTLEGROUNDS on PC, Xbox One and PlayStation 4.

At PUBG Reddit, after being a member of the community I was invited to be part of the moderation team. This mostly involves ensuring rules are abided to by our 100k+ members and assisting with any issues and conflicts between members.

Working closely with the rest of the team, I help plan ways to assist the community in getting its voice across to the game's developers. This includes coming up with topics of discussion on Reddit and Twitter and providing ways for feedback to be shared with PUBG Corp directly, whilst ensuring the conversation is kept constructive.

I am also in charge of hosting our Community Custom Games where we run a leaderboard and fun tournaments with fun and specific modes made up by ourselves and the players. All games are streamed live on Twitch and I, along with others, cast these games as they are being played out.

I also work closely with PUBG Corp staff on community events and giveaways, and provide feedback and bugs for PUBG Corp to investigate and improve on.

• Discord Community Management
• Subreddit Community Management
• Social Media Manager
• PUBG Games Host & Observer
• PUBG Twitch Caster
• Self-taught Discord bot development in Python

A specialist supplier of membership software and services for trade unions, professional institutions, sporting bodies and charities.

At APT Solutions I am one of three Service Desk Agents supporting customers with their membership software, from small taxi firms to huge unions.

My role also includes utilising investigation skills to determine if something went wrong, what happened, how it happened and what could be done to stop it happening, including writing customer-facing incident reports that are honest and open.

UK's premier video games show.

During the four days at EGX 2019, I was enlisted by epicLAN to teach in their Watch & Learn area. I taught new players about PUBG, explaining and showing how they can improve and giving console players a taste of the PC side.

• Assisted in setting up and packing down multiple EGX stages managed by epicLAN
• Managed my dedicated Watch & Learn station
• Grew new skills in teaching
• Advertised the sessions on personal social media

SpecialEffect's charity PUBG tournament.

SpecialEffect's Chicken4Charity 2019 event saw 20 teams from the UK games industry battle it out in PLAYERUNKNOWN'S BATTLEGROUNDS to raise money for SpecialEffect. The event raised over £14,000 for the charity.

I volunteered my time to set up and observe each game, using the game's built-in camera controls to capture the action as it unfolded for viewers on Steam, Twitch and Facebook.

PriorsVLE Ltd was formed by VLE professionals with over 15 years combined experience in supporting, managing and hosting VLEs.

At PriorsVLE we provided technical support and hosting services around Moodle, including development services for bespoke plugins and managing upgrades and migrations for Moodle sites owned by customers or third parties.

• Liaised with clients to capture requirements and ensure targets were met
• Created and managed internal systems to streamline processes
• Provided first-line customer support to clients' users
• Managed invoicing to ensure accurate and timely payments
• Used social media to advertise the business while educating around Moodle news and tips

End-to-end learning solutions for organisations creating engaging learning experiences.

At HowToMoodle my role was to ensure new and existing clients had the best customer service experience possible. I managed migrations and upgrades of customer sites and worked hard to build and maintain good relationships with customers.

I supported clients through their Moodle and Totara journey, wrote documentation, debugged application issues in PHP and MySQL, managed hosting servers and performed QA testing for developed plugins.

• Set up, upgraded and migrated clients moving to Moodle and Totara
• Designed automation for manual site setup tasks
• Answered support calls via Helpspot
• Provided on-call hosting support
• Managed CentOS, Apache, PHP, MySQL/MariaDB and DirectAdmin hosting environments
• Managed external client servers across Linux and Windows Server
• Monitored customer sites and servers using Icinga
• Managed local Git repositories for Moodle, Totara, custom plugins and themes

Newport's local community radio.

At NovaFM I hosted two local radio shows: one specialising in new, upcoming and rarely heard artists and bands, and another specialising in Dance, Trance and UK Hardcore music. I produced both shows every week, wrote and produced weekend news-reading, and assisted with outside broadcasts.

I started at i2Q, which later became Capita ITS. My main role involved supporting school and college clients with their Moodle platform and any issues or queries that arose during term.

I performed yearly school rollovers in time for term start within their custom Moodle environment and worked with developers on QA testing for Capita's OpenHive learning platform.